Refund and Returns Policy
- Eligibility for Refunds
- Refunds are offered for defective or incorrect items.
- Requests must be made within 14 days of receipt.
- Conditions for Returns
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Non-Refundable Items
- Opened or used contact lenses and custom-made items are non-refundable.
- Refund Process
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error.